Ask Lily & Frog
We are glad you decided to send a quick message. If you are not following Lily & Frog on FB or Instagram click the links to be notified of the latest sales, discounts, promotions and all things Lily & Frog related! We hope below will answer a few questions...
What is the current turnaround time: All items are designed, created and sewn solely by Elizabeth. As a Law Enforcement Officer's Wife and Stay-at-Home Mom running a small business from home with 2 kids running around her feet... family comes first. With that being said, unfortunately, the current Supply chair issues have started to impact my Small Business' turn around time. Please be aware orders average a 3-4 week turnaround (UPDATED Oct 2021). Elizabeth strives to ship from CT as quickly as possible. Keepsake blanket turnaround time for LOCAL Clients is 8-10 weeks, for NON-LOCAL Clients turnaround time is TBD based on shipping. If you need an item by a specific date, please contact Elizabeth via e-mail at firstname.lastname@example.org and purchase a rush listing. Please Shop Accordingly...
Are you accepting Custom Made Clients? At this time, we are accepting New Clients for Custom Made Orders List. Keepsake blanket turnaround time for LOCAL Clients is 8-10 weeks, for NON-LOCAL Clients turnaround time is TBD based on shipping. Please contact Elizabeth via email@example.com with any question you may have.
I can't find my size and I want a color you don't show... Not a problem! Before placing an order, send a message to firstname.lastname@example.org with the size (onesies to adult), color (there a rainbow of colors) and style shirt (onesie, tank top, and t-shirt) you are interested in. We will work our Mom Magic and let you know if we can make it happen... We probably can, but it is always good to double check.
Where can I buy the Lightning McQueen & Friends Shirts I found on Pinterest? THANK YOU for inquiring about our Lightning McQueen & Friends DIY Costume Kit. At this time, our DIY costume is NOT AVAILABLE for sale. Our apologies for any inconvenience this has caused and wish you all the best in creating a Lightning McQueen and Friends costume with all of your own personal flair and creativity.
Are you That Blanket Lady? The one who makes blankets from clothes? YES, Elizabeth is That Blanket Lady! Elizabeth designs Keepsake Blankets from clothing ranging from infant onesies, adult clothing of all sizes, winter coats, receiving blankets, sheets, Halloween costumes, Christmas Gowns, and more. There are two Keepsake Blanket options available in three sizes; small, medium, and large. Blankets are listed in Keepsake Blanket Shop. Please visit our Need-to-Know Page for even more details...
What is the FREE Shipping Option "Customer Pick-up"? The Shipping Option "Customer Pick Up" is available to LOCAL Clients ONLY who would prefer to pick-up an order at my home vs. shipping an order. Please only select "Customer Pick-up" if you will actually pick up your order. Order marked "Customer Pick-up" which need to be shipped will me canceled within 24 hours.
Where do you ship from? We ship from Southwestern Connecticut. If you are local to us, we offer a Pick Up Option. Please contact prior to placing any order for codes and information for this option.
Can I place a Bulk Order? Yes, we accept Bulk Orders from LOCAL small businesses, and custom made items. Please e-mail Elizabeth at email@example.com to request Bulk Order Codes, discount information, turnaround time, and more.
Do you Donate to Charity? Yes we do make donations to charities. Please e-mail Elizabeth at firstname.lastname@example.org to request a donation to your charity.
What is your return policy? Due to the custom-made nature of all of our items, we do not accept returns and only some exchanges. Please ask as many questions as you would like before placing an order to ensure everyone is on the same page. Once you have approved your design, no changes may be made. Upon delivery, if you would like to make an exchange, please read our Lily & Frog Policies and contact us at email@example.com within a minimum 3 days (including weekends and holidays).
A GIANT Thank You to all of our clients for their constant patience, understanding, and support... All items are designed solely by Elizabeth, as a Law Enforcement Officer's Wife and Stay-at-Home Mom running a small business from home with 2 toddlers running around her feet... family comes first.